Privacy Policy

1. Information We Collect

We collect the following types of information when you use CCPanel:

Account Information

When you register, we collect your name, email address, and password (stored as a hashed value). For paid plans, we collect billing information including your name, address, and payment details (processed securely through our payment partners).

Server & Usage Data

We collect information about how you use CCPanel, including your IP address, browser type, operating system, pages visited, features used, and actions taken within the panel. This helps us improve our services and troubleshoot issues.

License Data

When you install CCPanel on a server, we collect the server's IP address to verify and bind your license. This is necessary for the proper functioning of our licensing system.

Communication Data

If you contact us for support, we collect the contents of your messages and any attachments you send us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your license and prevent unauthorized use
• Send technical notices, updates, and security alerts
• Respond to your comments and questions
• Monitor and analyze usage trends and activities
• Detect, investigate, and prevent fraudulent or illegal activity
• Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party vendors who assist us in providing our services (e.g., payment processors, email delivery services, hosting providers).
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
• Business Transfers: If CCPanel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies & Tracking

We use cookies and similar tracking technologies to collect and track information about your use of CCPanel. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our service (e.g., session authentication).
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of CCPanel. For more details, please read our Cookie Policy.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Strict access controls for our team members
• Two-factor authentication for internal systems

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails.

To exercise any of these rights, please contact us at privacy@ccpanel.net.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will retain your information for up to 90 days before permanent deletion, unless we are required by law to retain it longer.

Billing and transaction records are retained for 7 years as required by applicable tax and accounting laws.

8. International Data Transfers

CCPanel is operated by Dhaka IT Club Limited, based in Bangladesh. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country.

By using our services, you consent to the transfer of your information to these countries.

9. Children's Privacy

CCPanel is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@ccpanel.net.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of CCPanel after the effective date of the revised policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@ccpanel.net
• Company: Dhaka IT Club Limited
• Website: dhakaitclub.com